How to delete your Chu Pay account

Chu Pay mobile app — developed by CHU PAY Pty Ltd. This page explains how to request deletion of your Chu Pay account and what happens to your data.

Last updated: 27 August 2026

Before you start

You need to be signed in to the Chu Pay app on your phone.
You need access to the email address your account is registered with — we send a 6-digit confirmation code there.
You must have no transfer in progress. If a transfer is still being processed, wait until it completes or is cancelled, then try again.

Delete your account from the app

1
Open the Chu Pay app and sign in
Use the email address and PIN of the account you want to delete.
2
Go to Profile
Tap the Profile tab in the bottom navigation bar.
3
Tap “Delete account”
It is the last item on the profile menu, below the other settings.
4
Review what will be removed
The app shows exactly what is deleted and what is kept. When you are ready, tap “Send confirmation code”.
5
Enter the 6-digit code we email you
The code is sent to your registered email address and is valid for 2 minutes. If it does not arrive, check your spam folder or tap “Resend”.
6
Confirm the deletion
Tap “Delete account” and confirm in the dialog. Your account is deleted immediately and you are signed out.

What is deleted

Your profile and personal details (name, phone number, email, date of birth, address and identity details held on your profile)
Your saved Mongolian bank accounts
Your saved Australian bank accounts
Your sign-in access — the account can no longer be used to sign in
Your push-notification token, so the app stops sending notifications to your device

What is kept, and why

We are a remittance provider registered with AUSTRAC. Australian law requires us to keep records of money that actually moved, so those records are not deleted with your account:

Your transaction history — the transfers you sent or received, including the amounts and the bank account details each transfer was paid to or from.

These records are retained for 7 years from the date of the transaction, as required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). They are kept only for that legal obligation, are not used to contact you or for marketing, and are permanently removed once the retention period ends.

After deletion

Deletion takes effect immediately — there is no waiting period and no way to undo it.
You can register again later with the same email address, but it will be a brand-new account. Your old profile, saved bank accounts and settings are not restored.
Deleting your Chu Pay account does not cancel or reverse any transfer that has already been completed.

Can’t use the app?

If you have lost access to your device or cannot sign in, contact us and we will process the deletion request for you. Please contact us from the email address or phone number registered on the account so we can verify your identity.

(+61) 452480703 (+976) 72100703 Messenger

We respond to deletion requests within 30 days.